WHAT DOES BIKY SMARTCHAT DO?

It turns conversations into a commercial operating system. Connecting channels, teams, and intelligence to respond better, follow up effectively, and close with evidence.

ai avatars sales rep para automatizar ventas con IA

AI SALES REPS

BIKY AI

ntegrate a customized avatar aligned with your

omnichannel biky IA

OMNICANAL

Omnichannel

Unify all conversations into a single inbox to maintain context and consistency regardless of the channel.

avatars ai BIKY.ai para automatizar ventas con IA

MULTI-AGENT

Multi-agent

Enables multiple agents to handle chats simultaneously, preventing unanswered messages and operational bottlenecks.

spaces biky ia

SPACES

Spaces

Create dedicated spaces by team, project, region, or campaign to operate with clarity, focus, and clear ownership.

filters biky ai

ADVANCED FILTERS

Filters

Categorize and find conversations by channel, agent, or status to prioritize, organize, and execute faster.

sentiment analysis biky AI

SENTIMENT ANALYSIS

Sentiment Analysis

Automatically detects tone (positive, neutral, or negative) to prioritize conversations and respond with empathy.

WAIT TIMES

Wait Times

Monitor response times by conversation and by team to operate with discipline, meet SLAs, and reduce abandonment.

auto asignment biky ia

AUTO-ASSIGNMENT

Auto-Assignment

Routes conversations to the right agent based on availability, priority, or skills preventing losses due to overload.

audit biky ia

TRACEABILITY

Traceability

Maintains a detailed record of interactions to ensure continuity, support auditing, enable coaching, and drive continuous improvement.

trazabilidad biky ia

CSAT SURVEYS

Customer Satisfaction Survey

Automatically sends surveys at the end of each interaction to measure real service quality and uncover improvement opportunities.

tagging biky ia

SESSION TAGGING

Session Tagging

Classify conversations to understand demand, contact reasons, and patterns that impact conversion and operations.

REMINDERS

Reminders

Set reminders for follow-ups and pending tasks, preventing valuable conversations from going cold.

metrics ai

OPERATIONAL METRICS

Metrics

Measure performance by team, channel, and response times to optimize capacity, shifts, and playbooks.

traceability biky ads

LOGS & AUDIT

Logs

Access the complete history of conversations and activities for control, compliance, and operational traceability.

ai avatars sales rep para automatizar ventas con IA

TEAM CHAT

Team Chat

Coordinate your team without leaving the service flow handle questions, approvals, context sharing, and real time handoffs, fully integrated and traceable.

QUICK REPLIES

Quick Replies

AI-assisted messages for human agents text, images, videos, or PDFs that standardize communication and speed up response times.

The Problem

When chat is fragmented and lacks operational control, conversion is lost silently.

Leads come in through multiple channels, responses are delayed, conversations happen without context, and follow-up depends on the team’s “good habits.”

The result is simple: more abandonment, less trust, and a funnel that doesn’t reflect reality.

Consequences of Operating Chats Without Smart Chat:

  • Fragmentation: Conversations spread across channels, with no continuity or context.
  • Slow response: Unpredictable response times that cool intent and increase abandonment.
  • Orphaned chats: Manual assignment leaves conversations without an owner.
  • Inconsistency: Non standardized messages degrade experience and brand.

No control: Lack of traceability and metrics to audit, train, and scale.

The BIKY Thesis

Smart Chat isn’t an inbox, it’s the operational layer where conversation becomes execution.

Smart Chat unifies channels and coordinates teams through rules, SLAs, and traceability. Beyond responding, AI detects data and buying signals within the chat and automatically syncs them to the CDP and CRM, turning conversation into execution.

Humans stop capturing and chasing. They focus on judgment, relationships, and closing.

How we solve the problem:

  • Fragmentation: Omnichannel inbox + Spaces for continuity and context.
  • Slow response: SLAs, wait-time monitoring, and 24/7 AI to reduce abandonment.
  • Orphaned chats: Auto-assignment and multi-agent rules ensure clear ownership.
  • Inconsistency: Quick Replies, playbooks, and controlled brand tone.

Lack of control: Traceability, logs, metrics, and CSAT to audit and improve.

HOW IT WORKS?

Three steps to move from scattered messages to conversations that move forward with evidence.


1.

CONNECT

Centralize all channels WhatsApp, Instagram, Messenger, and Web Chat into a single omnichannel inbox. Maintain customer context and eliminate handoffs.



2.

ORCHESTRATE

Create Spaces by team, region, or campaign with clear ownership. Activate assignment rules and SLAs to operate without friction.




3.

CONVERT

Activate Emotional AI to respond, qualify intent, and prioritize urgency. Capture data and traceability in the CDP and CRM to convert more effectively.


SMART CHAT
IN ACTION

Artificial intelligence orchestrating the conversation humans closing the sale.

When your business responds in seconds and maintains context, conversion goes up and abandonment goes down.

  • Less time switching between channels, more time selling
  • Zero orphaned chats due to lack of ownership
  • Consistent follow-up without exhausting the team
  • Faster response times, even outside business hours
  • More stable and predictable conversion with active SLAs

AI-Powered Use Cases

  • Reactivates unanswered conversations
  • Prioritizes by intent and sentiment
  • Routes hot prospects to the right human agent
  • Maintains 24/7 continuity outside business hours
  • Automatically documents chats and agreements
  • Keeps funnels moving even as human teams rotate shifts

Hybrid AI + Human Workflow

AI handles urgency. Humans decide and close.

  • 24/7 first contact with rule-based escalation
  • Handoffs with summaries, intent, and next steps
  • Prioritization by SLA, urgency, and sentiment
  • Real-time internal collaboration and approvals
  • Shift-based reassignment without losing context or evidence

Privacy and Operational Control

Clear governance for a hybrid operation.

  • Rule- and permission-based control over what AI executes vs. what humans handle
  • Complete history of automated and human actions per conversation
  • Full auditability of decisions, assignments, timings, and movements
  • Transparency for operations, compliance, and leadership

FREQUENTLY ASKED QUESTIONS

A traditional chat centralizes messages. Smart Chat orchestrates operations omnichannel, multi-agent, Spaces, auto-assignment, SLAs, sentiment analysis, traceability, CSAT, and metrics to turn conversation into execution.

It centralizes conversations from WhatsApp, Facebook Messenger, Instagram DMs, and Web Chat in a single place.

Yes. It’s multi-agent and supports Spaces by team, region, or campaign, along with auto-assignment to ensure each conversation reaches the right owner.

It’s hybrid. AI can respond and accelerate the flow, while humans step in when a case requires commercial judgment, negotiation, or a type of closing the AI hasn’t been trained for.

Smart Chat detects data within the conversation identity, contact details, signals, and opportunities and automatically syncs it to the CDP and CRM, eliminating manual data entry.

Yes. With Quick Replies, you can create individual or shared predefined messages, including text, images, videos, or PDFs.

In minutes, a first use case typically involves connecting one or two channels, creating Spaces, defining assignment rules and an SLA, and activating playbooks with quick replies. Actual timing depends less on the technology and more on access approvals and internal alignment.

SMART CHAT THAT CONVERTS, NOT JUST RESPONDS

Activate Smart Chat to centralize channels, coordinate multiple agents, operate with SLAs, and turn every conversation into measurable execution within your commercial operation.

ACTIVATE YOUR DEMO