What should the profile of a salesperson and their sales team be like to work with an AI salesperson?
The integration of an AI salesperson like Biky in your sales team not only requires advanced technology, but also a human profile adapted to this collaboration.
Why AI integration changes sales profiles
Artificial intelligence in sales does not seek to replace humans; its value lies in enhancing efficiency and freeing the human team from repetitive tasks.
According to a McKinsey report, 72% of companies are already implementing AI in commercial areas, and those that integrate AI with human agents report increases of up to 40% in productivity and 30% in opportunity closing.
This implies that salespeople need to evolve their profiles, orienting themselves toward skills that complement AI instead of competing with it.
Characteristics of the ideal salesperson to work with AI
1. Technological mastery and digital curiosity
The modern salesperson not only needs to know their product: they must understand the digital tools that enhance their performance. This includes CRM, automation platforms, and especially AI systems like Biky.
Practical example: a salesperson who understands how Biky qualifies leads can prioritize their follow-up and improve conversion, instead of depending only on intuition.
2. Analytical and data-oriented mindset
AI provides real-time information: interaction history, customer interest level, closing probabilities, most attractive products for each profile.
An effective salesperson knows how to interpret this data and adjust strategies.
Relevant fact: according to Forrester, companies that use data to guide commercial interactions increase their revenue up to 20% annually.
3. Communication skills and empathy
Although AI can handle most routine interactions, human empathy remains key. Clients value feeling that a human understands their needs, especially in high-value decisions.
Recommended practice: the sales team should intervene in complex or sensitive conversations, using AI as support so as not to lose context.
4. Flexibility and adaptation
Automated flows constantly change according to campaigns, seasonality, or performance analysis. The ideal salesperson accepts quick iterations, A/B testing, and continuous adjustments.
5. Collaborative and co-creation mindset
AI does not work in isolation. Collaboration between humans and AI requires mutual trust: the human trusts the information that AI provides, and AI is configured and improved with human intervention.
Sales team competencies
1. Continuous training and education
Sales teams that receive training in AI tools and data analysis have higher implementation success rates. This includes:
- Use of CRM and monitoring dashboards.
- Interpretation of conversion and engagement metrics.
- Adjustment of AI flows according to campaign results.
2. Interdisciplinary work
Collaboration with marketing, customer service, and technical support is essential. AI acts as a bridge between areas, centralizing information and automating processes.
Example: a lead coming from a Meta Ads campaign can be handled by Biky and automatically escalated to the human salesperson, with all the context integrated.
3. Focus on customer experience
Despite automation, the client remains the center. The team must personalize the interaction and use AI to anticipate needs, but not to replace human conversation.
Statistic: according to Salesforce, 84% of customers value personalized experience more than price in the purchase decision.
Examples of human-AI synergy
- Companies using Biky report up to 3X more qualified leads compared to generic bots, freeing the human team to close complex sales.
- The human team intervenes only in 20% of the leads that require negotiation, increasing overall efficiency without losing quality.
- Mapfre, L’Oréal, and other companies show productivity improvements of 30–40% by combining AI and human agents.
Keys to implementing successful human and AI teams
- Define clear roles: who manages the AI, who intervenes in complex conversations, and how information is shared.
- Constantly train: education in AI, digital tools, and data analysis.
- Monitor results and adjust: review conversion, satisfaction, and performance metrics of both AI and human.
- Promote a culture of collaboration: celebrate joint achievements of humans and AI, fostering trust in technology.
Working with an AI salesperson like Biky is not only a matter of technology, but of transforming the human profiles within the sales team.
Salespeople and teams that adopt analytical skills, empathetic communication, flexibility, and a collaborative mindset manage to maximize synergy between AI and humans, increasing conversions, efficiency, and customer satisfaction.
In the era of artificial intelligence applied to sales, the ideal profile is not more technical or more human, but hybrid: adaptive, analytical, and empathetic, capable of co-creating extraordinary results together with AI.