WHAT DOES THE CONVERSATIONAL CATALOG DO?

It turns your offering into an operational layer for conversational selling. Each product has structure, proof, and real-time availability so customers decide faster and your team stops improvising.
The catalog stops being “nice looking information” and becomes execution: recommending, comparing, answering questions, activating offers, and guiding the customer to checkout with zero friction.

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ECOMMERCE SYNCHRONIZATION

Ecommerce Sync

Connect Shopify, WooCommerce, and VTEX to pull products, collections, variants, attributes, pricing, and inventory, keeping your catalog always up to date with no manual re-entry.

MULTIMEDIA PRODUCT CARDS BUILT FOR CONVERSATIONS

Rich Product Cards

Enhance each product card with photos, videos, descriptions, attributes, and documents (PDFs). Share products with visual clarity to reduce friction and accelerate decision-making.

SKUs, VARIANTS, AND AVAILABILITY

SKUs & Variants

Organize parent and child products with sizes, colors, models, and SKUs per variation. Prevent inconsistencies and ensure that what’s offered in the chat actually exists and is ready to sell.

BUNDLES AND COMPARISONS

Bundles & Compare

Create bundles, add-ons, and side-by-side comparisons to answer “which one is right for me.” Turn questions into decisions without relying on the seller as a walking encyclopedia.

OPERABLE PROMOTIONS AND OFFERS

Promotions

Activate discounts, offers, and conditions by timeframe, product, or collection. The conversation surfaces the right offer at the right moment without conflicting messages.

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AI FOR CONVERSATIONAL SALES

AI Ready Catalog

Standardize attributes, categories, and context so the AI Seller can recommend with precision, answer questions, and learn which products drive intent and close rates.

The Problem

When the catalog is fragmented or outdated, customers hesitate and the sale loses momentum.

Teams end up sending scattered links, photos, PDFs, and manual messages with no consistency or control. Time is wasted, opportunities are lost, and it becomes impossible to measure which offers actually generate revenue.

The consequences of operating without a Conversational Catalog:

  • Inconsistent information: customers receive different answers depending on who handles the conversation.
  • Uncertain inventory: products are offered that aren’t available, or availability is unclear.
  • Slower decisions: without comparable product cards, questions multiply and the sales cycle stretches.
  • Contextless conversations: neither the AI nor the human has a single source of truth for the product.
  • Zero traceability: you don’t know which products spark interest, which get questions, and which ones actually close.

The BIKY Thesis

A catalog is not a file. It’s an operational layer that connects your offer, inventory, and conversation.

At BIKY, the Conversational Catalog is embedded into the commercial operating system. What the customer sees in the chat is what actually exists in inventory, structured to answer questions, compare options, and close deals. The goal isn’t just to “have a catalog,” but to turn the catalog into measurable sales connected to the funnel.

How we solve the problem:

  • Increase conversion with clear, comparable, multimedia-ready product cards built for decision-making.
  • Eliminate friction by syncing real-time inventory, so you never promise what doesn’t exist.
  • Accelerate decisions with bundles, add-ons, and intent-driven recommendations.
  • Ensure consistency by connecting the catalog to the conversational flow and the funnel.
  • Close the loop by logging interest and outcomes in the CDP and CRM to continuously optimize the offer.

HOW DOES IT WORK?

Three steps to move from scattered information to a catalog that sells through conversation


1.

CONNECT

Sync your catalog from Shopify, WooCommerce, or VTEX or upload an initial dataset to get started quickly. Maintain a single source of truth with continuous updates.


2.

STRUCTURE

Standardize attributes, variants, SKUs, pricing, promotions, and multimedia content. Build comparable product cards designed to answer real buying questions.



3.

ACTIVATE

Use the catalog across SmartChat, your website, and outbound motions to recommend, compare, and move the customer to the next step. Every interaction generates a signal and each signal turns into follow-up and closing.

CATALOG IN ACTION

A clear, real-time offer, conversations that drive decisions, and a frictionless path to checkout.

When your catalog is live and fully synced, conversion goes up and time to decision goes down.

  • Fewer doubts: clear product cards with concrete attributes and visual proof.
  • Less loss: real-time inventory prevents false promises and customer frustration.
  • More speed: recommendations and comparisons reduce back-and-forth.
  • Higher ticket size: bundles and add-ons drive upsell and cross-sell.
  • More control: full traceability of interest and outcomes to continuously optimize your offer.

Use cases

  • Intent-based recommendations within the chat (what the customer is looking for, mentions, or compares).
  • Guided product comparisons across products, variants, or models to close faster.
  • Upsell and cross-sell with relevant add-ons based on product and context.
  • Cart recovery using viewed items, abandoned products, and available alternatives.
  • Seasonal promotions with consistent product cards and conditions across all channels.
  • Availability by store or inventory source to avoid losing deals due to uncertainty.

Operational control and offer consistency

  • Catalog governance: what gets published, who can change it, and when it goes live.
  • Change traceability: visibility into price, inventory, and promotion updates to audit and learn.
  • Information quality: required attributes, consistent structure, and complete product cards.
  • Demand signals: what customers ask about, what gets shared, what gets purchased, and what gets lost.

Privacy and compliance built into the architecture

  • Channel- and purpose-based consent enforced as an operational policy.
  • Suppression and opt-out applied when required and synced with the CDP.
  • Auditable records of changes, activations, and triggered actions.
  • Role-based access control for operations, leadership, and compliance.

FREQUENTLY ASKED QUESTIONS

E-commerce catalogs publish products for browsing.
A Conversational Catalog structures your offer to sell through chat: comparable product cards, rich media, bundles, operable promotions, and real-time inventory sync so deals close without friction, directly within the conversation.

It syncs with Shopify, WooCommerce, and VTEX to pull products, variants, pricing, and availability, keeping the catalog continuously up to date with no manual re-entry.

It supports parent and child products with variations (size, color, model). Each variation can have its own SKU, price, description, and availability while keeping the conversation consistent and accurate.

Yes. You can enrich each product with photos, videos, and documents (such as PDFs) to address objections and speed up decision-making directly within the chat.

Yes. You can create bundles and recommendations for cross-sell and upsell, as well as side-by-side comparisons to resolve common decision-making questions.

The catalog is shared as clear product cards directly within the conversation, with multimedia content and structured information to answer questions, compare options, and guide the customer to the next step.

The catalog powers the conversation while simultaneously capturing signals: interest, viewed products, objections, and decisions. Those signals are recorded in the CDP and CRM to enable follow-up, reactivation, and continuous optimization of campaigns and funnels.

A first use case typically involves connecting a store, syncing the catalog, enriching key product cards, and activating product sharing within conversations with measurable follow-up and results.

A CATALOG THAT CONVERTS

Activate the Conversational Catalog to sync inventory, structure your offer, and sell through chat with live product cards, operable promotions, and full traceability connected to your commercial operation.

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