What does BIKY Smart Calls do?

It turns calls into a sales operating system connecting voice, teams, and intelligence to respond better, follow up, and close with evidence.

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AI SALES REPS

BIKY AI

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TRACEABILITY

Traceability

Maintains a complete record for each call: timestamps, transfers, owners, outcomes, and case continuity

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LOGS & AUDIT

Logs

Store full evidence and activity: recordings, events, and both automated and human actions for control and compliance.

QUICK SCRIPTS

Quick Replies

Activate scripts and playbooks by stage to standardize messaging, speed up responses, and increase sales consistency.

DIALER

Smart Dialer

Accelerate outbound with segmentation, retries, cadences, and intent-based prioritization to maximize real contact.

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OPERATIONAL METRICS

Metrics

Measure performance by team, agent, and campaign: response, abandonment, duration, effective contact, conversion, and capacity.

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MULTI-AGENT

Multi-agent

Enables multiple advisors to operate simultaneously with routing and coverage rules without bottlenecks.

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SPACES

Spaces

Create spaces by team, brand, branch, shift, or campaign to operate with structure, focus, and clear ownership.

TRANSCRIPTION

Transcription

Turn every call into text and an executive summary with agreements, objections, and next steps ready to execute.

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OMNICHANNEL

Omnichannel

Unify calls with WhatsApp, Instagram, Messenger, and web chat into a single customer history to preserve context.

SLAs & QUEUES

Wait Time

Manage queues, callbacks, and maximum wait times so call intent doesn’t cool off due to long waits or overload

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AUTO-ASSIGNMENT

Auto-Assignment

Route inbound calls to the right agent based on availability, skills, priority, or business rules without friction.

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ADVANCED FILTERS

Filters

Find calls and conversations by campaign, agent, number, status, intent, or outcome to operate with focus.

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SENTIMENT ANALYSIS
Sentiment

Sentiment Analysis

Detect the emotional tone of each call to prioritize cases, adjust the approach, and protect the brand experience.

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CALL DISPOSITIONING

Session Tagging

Classify call outcomes to understand demand, loss drivers, and patterns that impact conversion.

REMINDERS

Reminders

Schedule callbacks and call-related tasks to maintain follow-up without relying on memory or “good habits.”

The Problem

When call operations lack control, conversion is lost silently.

Opportunities come in by voice, are answered late, transferred without context, and follow-up becomes a promise that breaks under operational load.

The result is simple: more abandonment, less trust, and a pipeline that doesn’t reflect reality.

The consequences of operating calls without Smart Calls:

  • Lost intent: missed or late-answered calls that cool purchase intent
  • Blind transfers: handoffs without context that restart the conversation and frustrate customers
  • Opaque operations: no evidence, no audit trail, and no real visibility into performance
  • Inconsistency: each agent improvises, the brand gets diluted, and the experience becomes uneven
  • Fragile follow-up: callbacks and next steps depend on human effort and fall apart over time

The BIKY Thesis

SSmart Calls isn’t telephony it’s the operational layer where voice turns into conversion.

Smart Calls unifies voice operations with rules, SLAs, and traceability. AI doesn’t just listen: it turns every call into actionable data, updates the CDP and CRM, and produces an execution-ready summary. Humans stop chasing tasks and focus on judgment, relationships, and closing.

How we solve the problem:

  • Fragile follow-up: reminders, call dispositioning, and metrics to sustain daily execution
  • Lost intent: SLAs, queues, callbacks, and hybrid coverage to always respond
  • Blind transfers: handoffs with transcription, summary, intent, and next steps
  • Opaque operations: recordings, logs, and per-call traceability to audit and improve
  • Inconsistency: quick scripts, playbooks, and brand-tone control

How does it work?

Calls become Opportunities executed through automations assisted by an AI Sales Rep focused on voice and data.


1.

CONNECT

Integrate your numbers, channels, and teams into a unified operation. Connect your brand’s voice with the customer profile and history to preserve context without handoffs.


2.

ORCHESTRATE

Create Spaces by team, region, or campaign and assign clear ownership. Activate routing rules, auto-assignment, and SLAs to operate without friction.



3.

CONVERT

Enable voice AI to qualify intent, capture data, and prepare the close. Record evidence and update the CDP and CRM to convert with discipline.


SMART CALLS IN ACTION

Artificial intelligence orchestrating calls humans closing deals.

When your business responds with control and preserves context, conversion goes up and abandonment goes down.

  • Fewer missed calls, more effective conversations
  • Context-rich handoffs without restarting the customer’s story
  • Consistent follow-up with callbacks and clear next steps
  • Greater coverage during peak times and outside business hours
  • More stable and predictable conversion with active SLAs

Smart Calls Use Cases with AI that:

  • Answers and qualifies inbound calls to route them to the right human
  • Reactivates leads by voice with cadences based on intent
  • Summarizes the call and leaves tasks ready to execute
  • Detects objections and suggests playbook aligned responses
  • Identifies intent and urgency to automatically prioritize cases
  • Documents agreements and evidence to avoid misunderstandings

Hybrid AI + Human Work

AI handles what’s urgent; humans decide and close.

  • First voice contact with rule-based escalation
  • Context-rich handoffs with summary, intent, objections, and next steps
  • Prioritization by SLA, urgency, and sentiment
  • Dynamic scripts to standardize without becoming rigid
  • Shift-based reassignment without losing context or evidence

Privacy & Operational Control

Clear governance in a hybrid operation

  • Control over what AI does and what humans handle through rules and permissions
  • Complete per-call history: recordings, events, and ownership
  • Auditing of decisions, assignments, timing, and transfers
  • Evidence for operations, compliance, and sales leadership

FREQUENTLY ASKED QUESTIONS

A telephony provider connects calls. Smart Calls orchestrates operations: rules, SLAs, auto-assignment, call dispositioning, evidence, metrics, and direct integration with the CDP and CRM turning voice into commercial execution.

Yes. It handles inbound with routing and queues, and outbound with a smart dialer, cadences, and prioritization to maximize effective contact.

Yes. It’s multi-agent and supports Spaces by team, region, or campaign, along with auto assignment so each conversation reaches the right owner.

It’s a hybrid model.
The AI can handle conversations, qualify leads, and prepare the case; the human steps in when negotiation, commercial judgment, or closing is required.
You can define clear rules for when and how the handoff happens.

Every handoff includes the full transcript, an executive summary, detected intent, captured data, and recommended next steps so the human can step in ready to close, without losing momentum.

It detects and captures data during the call and automatically syncs it to the customer profile, opportunity, status, and activity eliminating manual entry and preserving full traceability across the funnel.

Through role-based permissions, detailed logs, and per-call auditing. Recordings and consent notices are configured according to your internal policies and applicable regulations.

In a typical initial rollout, phone numbers and teams are connected, Spaces are created, routing and SLA rules are defined, and playbooks are activated. Actual timelines depend on access, internal approvals, and operational alignment.

SMART CALLS that convert and help you scale

Activate Smart Calls to run your calling operation with discipline, respond with full context, escalate to the right human at the right moment, and turn every interaction into measurable execution within your commercial operation.

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