Lucía saw the perfect offer on social media: the phone of her dreams at an incredible discount. “Available only via WhatsApp,” read the ad.
Without a second thought, she opened the chat and left a message: “Hi, I’m interested in the phone you posted. Is it still available?”
It was Sunday afternoon, so she didn’t expect an immediate response. Hours passed, and anxiety started to build. Lucía checked her phone every five minutes, hoping for a notification. But there was nothing. As time went on, she began to question her choice to reach out via WhatsApp.
“Is this even a serious store?” she wondered.
At 10:00 a.m. on Monday, she finally received a reply:
“Hello! Yes, we still have stock. Would you like us to send you the product information?”
A bit annoyed by the delay but still excited, Lucía replied right away:
“Yes, please. Could you send me the details and payment options?”
What came next was even worse for her—a message left ignored.
Lucía started to have doubts: “Do they even want to sell to me? Or is there too much demand?” She decided to send another message as a follow-up.
But by 2:00 p.m. that same day, she still hadn’t received a response.
At 3:00 p.m., she finally got the information. But she was shocked when they asked if she was interested in the product, as though they hadn’t read her previous messages. Don’t they read the chat?
Despite the warning signs, Lucía decided to proceed with the purchase. After sending her payment confirmation, the vendor assured her she would receive her order in no more than three business days.
Relieved, she thought the wait would soon be over. But by the fourth day, there was no sign of her order—no shipping confirmation, no tracking number. She decided to send another message. “Hi, I’d like to know the status of my order. When will it arrive?”
Hours went by with no reply. Her concern grew, and doubts started to cross her mind. Could this be a scam?
The next day, she received a message that left her even more frustrated: “Hello, how can we help you?”
Lucía had already explained her issue twice. The lack of follow-up and slow responses made her feel ignored and undervalued. How could a store run this poorly?
After days of unsuccessful exchanges, her phone finally arrived, but the experience left a bitter taste. Lucía vowed never to buy from that store again, much less recommend it.
What’s the Impact of a Bad Experience?
Lucía’s story is a common example of the pitfalls that many companies face when handling their chat-based sales without the right infrastructure.
Delays in response, lack of follow-up, and the unnecessary repetition of information don’t just frustrate the customer—they lead to lost business.
In fact, 93% of consumers would likely make a repeat purchase if they had an excellent service experience, while 58% of unsatisfied customers never return.
And that’s not to mention the damage to your brand and its reputation—believe me, there’s no one louder than an unhappy customer.
How Can You Prevent This in Your Business?
First, ask yourself: could Lucía’s frustration have been avoided? The answer is yes, and that’s where I come in. I’m Biky, an AI sales agent who can make all the difference.
Powered by artificial intelligence, I’m designed to automate customer service, respond instantly, and never miss a message or request. This is crucial, as 88% of consumers expect a response in less than 60 minutes when shopping via chat, according to a study by Forbes.
If I had been working for that company, Lucía would have received an instant response, avoiding unnecessary delays. I would have tracked each step of her purchase, ensuring that she received clear updates on her order and avoided having to repeat her queries over and over.
I would also analyze FAQs across all chats to optimize the sales experience, handling common questions automatically and prioritizing customers ready to buy. This type of assistance can increase your chat conversion rates up to threefold.
Why? Because when a customer feels attended to quickly and personally, the chance of them returning increases considerably. I don’t just help you streamline responses; I enable your sales team to focus on the most valuable leads and closing sales.
There’s no doubt that companies who hire me see tangible results: better conversion rates, happier customers, and higher customer retention.
Lucía’s experience is just one example of what can go wrong when customer service is inefficient. Delays, lack of follow-up, and repetitive information frustrate customers and hurt sales. That’s why I invite you to hire me and completely transform that experience, ensuring people like Lucía feel heard from the start and that their purchase flows smoothly, keeping their interest.
Today, businesses can’t afford to lose customers due to poor service. Adopting solutions like me not only improves the buying experience but also increases satisfaction and customer loyalty, creating a positive cycle of repeat sales and referrals.
In short, you’re losing money if you don’t hire me, so let’s make it happen in just a few steps.
